Shipping policy
SHIPPING POLICY
Effective Date: July 12, 2026
Arabic Wedding Cards is owned and operated by PRINTMSI LLC (“Arabic Wedding Cards,” “PRINTMSI,” “we,” “us,” or “our”).
1. SHIPPING AREA
We currently ship within all 50 United States.
International shipping is not offered unless PRINTMSI LLC expressly approves it in writing for a particular order.
2. PRODUCTION TIME AND SHIPPING TIME ARE SEPARATE
Production time is the time required to prepare, design, proof, print, manufacture, finish, inspect, and package an order.
Shipping time begins after production is complete and the carrier accepts the shipment.
Production time and carrier transit time are separate. Purchasing faster shipping does not automatically accelerate design, proofing, revision, printing, or production.
3. PRODUCTION TIME
Normal production time is approximately 3 to 14 business days after all of the following have occurred:
• Full payment has been received
• All required customer information has been received
• Customer files are usable
• The final proof has been approved
• Required revision charges have been paid
• Any account, payment, fraud, or production hold has been resolved
Production time varies depending on:
• Product type
• Quantity
• Complexity
• Design requirements
• Material availability
• Raised-gold or specialty finishing
• Regular uncoated printing
• Stamping or sealing requirements
• Banner or backdrop construction
• Equipment scheduling
• Supplier availability
• Customer revisions
• Other manufacturing conditions
Business days exclude Saturdays, Sundays, United States federal holidays, carrier holidays, and announced production or business closures.
4. PROOFING DELAYS
A production schedule does not begin until the customer approves the final proof.
Customer delays in:
• Providing information
• Providing files
• Reviewing proofs
• Requesting revisions
• Paying revision charges
• Answering questions
• Approving production
will extend the production and delivery schedule.
5. DELIVERY ESTIMATES
Production dates, shipment dates, transit times, and delivery dates are estimates unless PRINTMSI LLC expressly states in writing that a specific date is guaranteed.
A customer’s wedding date, event date, mailing date, travel date, or preferred date does not create a guaranteed delivery commitment.
Customers must order sufficiently early to allow for proofing, revisions, production, shipping, weather, carrier delays, and other unexpected events.
6. SHIPPING METHODS AND CARRIERS
Available shipping methods and charges may be displayed at checkout, stated in a quotation, or communicated before shipment.
We may use a suitable national, regional, or local carrier.
We may substitute a reasonably comparable carrier or service when operationally necessary.
Service descriptions such as expedited, priority, overnight, two-day, or similar terms ordinarily refer to the carrier’s estimated transit after shipment and do not include production time.
7. SHIPPING ADDRESS
The customer is responsible for providing a complete and accurate shipping address, including:
• Recipient name
• Street address
• Apartment, suite, unit, building, or floor
• City
• State
• ZIP code
• Telephone number when requested
• Delivery instructions when supported
We are not responsible for delay, return, loss, or misdelivery caused by incorrect, incomplete, outdated, or improperly formatted information supplied by the customer, except where applicable law requires otherwise.
8. ADDRESS CHANGES
An address-change request must be made as soon as possible.
We do not guarantee that an address can be changed after:
• A shipping label has been created
• A shipment has been scheduled
• A package has entered carrier possession
• The carrier has restricted changes
Customers are responsible for charges resulting from customer-requested address corrections, redirection, reshipping, or delivery intervention.
9. TRACKING
When tracking is available, it may be provided by email, text message, customer account, or another communication.
Tracking information may not update immediately after a label is created.
Label creation does not necessarily mean that the carrier has physically received the package.
10. MULTIPLE PACKAGES
Orders may be divided into multiple packages or shipments.
Packages may have separate tracking numbers and may arrive on different dates.
Customers should review all tracking information before reporting an item missing.
11. DELIVERY
A carrier’s delivery scan, delivery photograph, signature, GPS record, pickup record, or similar carrier documentation may serve as evidence of delivery.
After delivery, the customer is responsible for promptly securing and inspecting the package.
12. PACKAGE MARKED DELIVERED BUT NOT FOUND
If tracking shows delivery and the package cannot be located, the customer must promptly:
• Confirm the shipping address
• Check all doors, porches, garages, and delivery areas
• Check mailboxes and parcel lockers
• Ask household members or employees
• Ask reception staff or mailroom staff
• Contact building management
• Check with neighbors
• Review carrier photographs or delivery notices
• Contact the carrier
• Notify PRINTMSI LLC
We may provide reasonable assistance with a carrier investigation.
A replacement or refund is not automatic when a package is lost, stolen, removed, or misplaced after documented delivery.
13. TRANSIT LOSS
If tracking does not show delivery and a carrier confirms that a package was lost in transit, PRINTMSI LLC will evaluate the circumstances, carrier coverage, and applicable law and determine an appropriate remedy.
The customer must reasonably cooperate with carrier investigations and documentation requests.
14. SHIPPING DAMAGE
Visible shipping damage must be reported no later than three calendar days after delivery.
The customer must:
• Preserve all products and packaging
• Photograph the outside packaging
• Photograph the inside packaging
• Photograph the shipping label
• Photograph all affected products
• State the quantity affected
• Provide other reasonably requested information
Claims are governed by our Return, Refund, Cancellation, and Claims Policy.
15. RETURNED OR UNDELIVERABLE SHIPMENTS
If a package is returned because:
• The customer supplied an incorrect address
• The address is incomplete
• The recipient refused delivery
• The recipient failed to claim the package
• The carrier could not access the delivery location
• Required delivery information was missing
the customer remains responsible for:
• The customized merchandise
• Original shipping charges
• Return shipping
• Address-correction charges
• Storage charges when applicable
• Redelivery charges
A returned customized order does not become eligible for cancellation, return, or refund.
We may require payment of all redelivery charges before reshipping.
16. REFUSED PACKAGES
Refusing delivery does not cancel a custom order and does not create a refund right.
17. DELAYS OUTSIDE OUR CONTROL
We are not responsible for delays caused by events outside our reasonable control, including:
• Severe weather
• Natural disasters
• Carrier disruptions
• Traffic or transportation interruptions
• Labor disputes
• Government actions
• Security events
• Incorrect addresses
• Customer delays
• Public-health emergencies
• Power or internet outages
• Material shortages
• Equipment failure
• Supplier interruption
Where applicable law requires a delay notice, cancellation opportunity, refund, or other remedy, we will provide the legally required remedy.
18. CUSTOMER DEADLINES
Customers should not schedule mailing, installation, travel, or event activities based solely on an estimated delivery date.
PRINTMSI LLC is not responsible for wedding, venue, installer, mailing, postage, planner, travel, or replacement-vendor expenses arising from an estimated delivery date or a delay outside our reasonable control, except where such liability cannot legally be limited.
19. CONTACT INFORMATION
Arabic Wedding Cards
Owned and operated by PRINTMSI LLC
3 Parklane Boulevard, Suite 1000W
Dearborn, Michigan 48126
United States
Phone: (313) 394-9330
Email: support@arabicweddingcards.com
Website: arabicweddingcards.com