Refund policy
RETURN, REFUND, CANCELLATION, AND CLAIMS POLICY
Effective Date: July 12, 2026
Arabic Wedding Cards is a brand owned and operated by PRINTMSI LLC (“Arabic Wedding Cards,” “PRINTMSI,” “we,” “us,” or “our”).
This Policy applies to all products and services purchased through arabicweddingcards.com or directly from PRINTMSI LLC under the Arabic Wedding Cards brand.
1. CUSTOM AND MADE-TO-ORDER PRODUCTS
Our products are custom printed, personalized, made to order, specially manufactured, or produced according to customer selections and approved proofs.
Custom products may include, without limitation:
• Wedding cards and invitations
• Wedding envelopes
• Envelope printing and addressing
• Stamps
• Stickers
• Envelope seals and decorative seals
• Roll-up banners
• Vinyl banners
• Fabric banners
• Wedding backdrops
• Signs and displays
• Custom wedding stationery
• Products containing customer-provided wording, artwork, photographs, logos, designs, names, dates, addresses, translations, religious wording, cultural wording, or event information
• Other printed or manufactured products related to Arabic weddings and wedding events
Because these products are made specifically for each customer, ALL SALES ARE FINAL IMMEDIATELY UPON PURCHASE.
Except where otherwise required by applicable law or expressly approved in writing by PRINTMSI LLC:
• Orders cannot be canceled after purchase.
• Orders cannot be returned.
• Orders cannot be exchanged.
• Payments are nonrefundable.
• Customer-requested revisions are not included unless expressly stated in the applicable product description or written quotation.
• Every customer-requested revision is subject to an additional charge quoted by PRINTMSI LLC before the revision is performed.
A customer’s wedding cancellation, postponement, relationship change, venue change, date change, change of mind, financial circumstances, ordering mistake, or decision not to use the products does not create a right to cancel the order, receive a refund, or receive store credit.
2. ORDER INFORMATION AND CUSTOMER RESPONSIBILITY
Customers are responsible for providing complete and accurate order information, including:
• Names
• Dates and times
• Event locations
• Mailing and delivery addresses
• Telephone numbers
• Email addresses
• Arabic and English wording
• Translations and transliterations
• Religious and cultural wording
• Family names and titles
• Quantities
• Product dimensions
• Colors
• Materials
• Finishes
• Artwork
• Photographs
• Logos
• QR codes
• Maps
• Designs
• Any other information or content included in the order
PRINTMSI LLC is not responsible for an error, omission, ambiguity, mistranslation, misspelling, incorrect date, incorrect address, incorrect quantity, low-resolution image, design problem, or other issue contained in information or content supplied or approved by the customer.
3. PROOFS AND APPROVAL
Custom orders may receive a proof by email before production.
The customer must review the entire proof carefully. The customer is responsible for checking every visible and written element, including wording, spelling, grammar, punctuation, dates, times, addresses, translations, transliterations, photographs, artwork, layout, quantity, size, color selections, and product specifications.
Approval may be provided by:
• Email
• Text message
• Website chat
• Signed written approval
• Express verbal approval during a telephone call
• Any other recorded communication clearly authorizing production
Words or statements including “yes,” “approved,” “good,” “looks good,” “perfect,” “print,” “print it,” “go ahead,” “proceed,” or other substantially similar affirmative statements constitute approval when used in response to a proof or production request.
A customer’s approval:
• Confirms that the customer reviewed the proof.
• Confirms that the proof is accurate and acceptable.
• Authorizes PRINTMSI LLC to begin production.
• Makes the customer responsible for all information and content appearing in the approved proof.
• Waives claims based on an error, wording, design element, translation, date, address, quantity, or other matter visible in or reasonably identifiable from the approved proof.
PRINTMSI LLC may document verbal approval in its order records. We may also require written confirmation before production at our discretion.
4. REVISIONS
Unless expressly stated otherwise in a product description or written quotation, the initial proof is included with the applicable design or product service, but customer-requested revisions are additional paid services.
Revision charges may apply to:
• Wording changes
• Spelling corrections
• Date or address changes
• Translation changes
• Design changes
• Font changes
• Color changes
• Layout changes
• Photograph replacements
• Artwork changes
• Changes requested after customer information was submitted
• Corrections to errors supplied by the customer
• Changes requested after an earlier proof was prepared
The revision price will be communicated before the revision is performed. PRINTMSI LLC is not required to perform a requested revision until the applicable revision charge has been paid.
A revision request does not cancel or suspend the customer’s original payment obligations.
Changes requested after approval may be declined. If PRINTMSI LLC agrees to attempt a post-approval change, the customer is responsible for all resulting design, setup, production, material, labor, and administrative charges. A requested change is not guaranteed to be possible once production has begun.
5. COLOR AND PRODUCTION VARIATIONS
Digital proofs and website images are representations and are not exact physical samples.
Colors displayed on phones, computers, tablets, monitors, and other screens may differ from printed colors because screens and printing equipment reproduce colors differently.
Normal manufacturing and commercial-printing variations may include:
• Minor color differences
• Differences between separate production runs
• Differences between screen colors and printed colors
• Paper shade or texture variation
• Material variation
• Minor cutting or trimming variation
• Minor folding, scoring, or alignment variation
• Minor foil, raised-gold, embossing, stamping, registration, or finishing variation
• Minor size variation
• Minor positioning variation
• Minor differences from samples, photographs, mockups, or previous orders
Reasonable variations consistent with the applicable printing process, material, finish, or manufacturing method are not defects.
Exact color matching, exact material matching, and exact matching to a previous order are not guaranteed unless PRINTMSI LLC expressly accepts a specific matching requirement in writing.
6. NO RETURNS
We do not accept returns of customized, personalized, printed, approved, made-to-order, used, opened, or specially manufactured products.
Customers must not mail, deliver, or return products to our business address without prior written authorization.
Unauthorized returns may be refused and are not eligible for a refund, replacement, credit, or reimbursement of shipping expenses.
Our business address is not an unrestricted walk-in return counter.
7. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
Although returns are not accepted, customers may submit a claim if merchandise:
• Arrives materially damaged in transit
• Contains a verified manufacturing defect
• Is materially different from the final approved proof because of an error made by PRINTMSI LLC
• Is the wrong product because of an error made by PRINTMSI LLC
• Is missing a material portion of the quantity purchased
A claim must be submitted no later than THREE CALENDAR DAYS after the carrier’s recorded delivery date.
Claims submitted after this three-calendar-day period may be denied to the fullest extent permitted by law because delayed reporting can prevent verification of manufacturing, packaging, handling, and carrier conditions.
Claims must be submitted through:
Email: support@arabicweddingcards.com
or through the customer-support chat available on arabicweddingcards.com.
A claim must include:
• Customer’s full name
• Order number
• Telephone number
• Detailed description of the claimed problem
• Exact quantity affected
• Clear photographs of all affected products
• Clear photographs of the complete shipment
• Clear photographs of the outside and inside packaging
• Photograph of the shipping label when shipping damage or delivery is involved
• Video evidence when reasonably requested
• Any other information reasonably required to investigate the claim
8. PRESERVATION AND INSPECTION
The customer must preserve all allegedly damaged, defective, missing, or incorrect-order evidence until PRINTMSI LLC completes its investigation.
This includes:
• All affected products
• Unaffected products when needed for comparison
• Original packaging
• Boxes
• Mailers
• Labels
• Inserts
• Packing materials
• Shipping documents
The customer must not discard, alter, distribute, mail, resell, install, display, destroy, or continue using allegedly defective merchandise when doing so would prevent reasonable inspection or verification.
PRINTMSI LLC may require the customer to:
• Submit additional photographs or videos
• Return some or all affected items
• Make the items available for carrier inspection
• Complete a carrier statement
• Sign a written statement concerning the claim
• Destroy defective items after receiving written authorization
• Provide other reasonable cooperation
Failure to preserve the merchandise or provide reasonably requested evidence may result in denial of the claim.
9. EXCLUSIONS FROM DEFECT CLAIMS
The following do not qualify as defects or PRINTMSI LLC errors:
• Information contained in an approved proof
• Customer-provided spelling or grammar errors
• Customer-provided translation or transliteration errors
• Incorrect customer-provided dates, times, names, addresses, or telephone numbers
• Customer-approved design decisions
• Low-quality or low-resolution customer files
• Minor color or manufacturing variations
• Damage caused after delivery
• Damage caused by improper storage, handling, use, installation, or exposure
• Customer ordering the wrong quantity, product, size, material, finish, or color
• Event cancellation, postponement, or change
• Differences caused by screen or monitor settings
• Carrier delivery to the address supplied by the customer
• Theft or disappearance after documented delivery
• Customer failure to inspect the shipment within the claim period
10. CLAIM REMEDIES
If PRINTMSI LLC verifies and approves a claim, PRINTMSI LLC will determine the appropriate remedy based on the circumstances and applicable law.
A remedy may include:
• Correction
• Repair
• Reprinting
• Replacement
• Partial refund
• Store credit
• Refund of the amount paid for the verified affected items
Unless applicable law requires otherwise:
• The remedy applies only to the verified affected quantity.
• Correctly produced portions of an order are not refundable.
• PRINTMSI LLC is not required to refund an entire order because a limited portion is affected.
• PRINTMSI LLC may choose reprinting or replacement instead of a refund.
• PRINTMSI LLC is not required to reimburse a customer for purchasing replacement products from another vendor without our prior written authorization.
• Shipping, design, setup, rush, proofing, processing, and completed service charges are nonrefundable unless included in an approved remedy.
11. INDIRECT COSTS AND CONSEQUENTIAL LOSSES
To the maximum extent permitted by law, PRINTMSI LLC is not responsible for indirect, incidental, special, punitive, exemplary, or consequential damages or expenses, including:
• Lost profits or revenue
• Lost business opportunities
• Event disruption
• Emotional distress
• Embarrassment
• Reputational harm
• Lost deposits
• Wedding-planner expenses
• Venue expenses
• Designer or photographer fees
• Mailing labor
• Postage already purchased or used
• Installation or removal costs
• Travel expenses
• Replacement orders purchased from another business
• Rush charges paid to another vendor
• Loss caused by a canceled or postponed wedding
• Loss exceeding the amount paid for the verified affected products
These limitations do not apply to liability that cannot legally be limited.
12. SHIPPING AND DELIVERY CLAIMS
A carrier’s delivery scan, signature, photograph, GPS record, pickup confirmation, or similar record may be used as evidence of delivery.
When tracking shows delivery, the customer must promptly check:
• All entrances and porches
• Mailboxes and parcel lockers
• Garages and side doors
• Household members
• Employees
• Reception desks
• Mailrooms
• Building management
• Neighbors
• Carrier delivery photographs and notices
PRINTMSI LLC may assist with a carrier investigation, but a refund or replacement is not automatic when a package is reported missing after documented delivery.
13. REFUNDS
An approved refund will ordinarily be issued to the original payment method.
PRINTMSI LLC is not responsible for processing delays imposed by a bank, card issuer, payment processor, or other financial institution after we submit the refund.
14. PAYMENT DISPUTES AND CHARGEBACKS
Customers are encouraged to contact PRINTMSI LLC and provide a reasonable opportunity to investigate and resolve a dispute before initiating a chargeback or payment dispute.
PRINTMSI LLC reserves the right to contest unsupported, inaccurate, fraudulent, duplicative, or abusive disputes and may submit relevant evidence, including:
• Order records
• Policy acceptance records
• Proofs
• Proof approvals
• Telephone notes
• Text messages
• Emails
• Chat records
• Production records
• Photographs
• Shipping records
• Delivery confirmations
• Customer communications
Nothing in this section prevents a customer from exercising a right that cannot legally be waived.
15. RIGHTS REQUIRED BY LAW
Nothing in this Policy excludes, restricts, or waives a legal right or remedy that cannot lawfully be excluded, restricted, or waived.
16. CONTACT INFORMATION
Arabic Wedding Cards
Owned and operated by PRINTMSI LLC
3 Parklane Boulevard, Suite 1000W
Dearborn, Michigan 48126
United States
Phone: (313) 394-9330
Email: support@arabicweddingcards.com
Website: arabicweddingcards.com